AI voice agents
always awake
Conversational agents for phone and chat.
Across every channel. In 30+ languages.
Trusted by
Why now
Customer service no longer grows at the same pace as demand
Four frictions that show up in every organization at scale: scattered systems, costs that are hard to sustain, demanding customers and no traceability.
Technology friction
Multiple systems that don't talk to each other
A single conversational layer over your existing systems: it reads from and writes to your CRM, ERP, scheduling or knowledge bases without changing how you operate.
Resource friction
Service costs that are hard to sustain
Scalable 24/7 concurrency and a unit cost that drops as volume grows. You automate the repetitive work and free your team for what takes judgment.
Operational friction
Customers who expect an instant, personal answer
A consistent answer at first contact, with their profile and context, on the channel they choose: phone, web, WhatsApp, email or SMS.
Traceability friction
Interactions with no traceability and no data to decide on
Every conversation is recorded: an individual view, aggregated and anonymized insight, and export or integration into any corporate system.
Recognize any of these? We’ll show you how we solve them in 20 minutes.
Industries
An agent for every industry
Designed around your use cases, processes, systems and rules. Never generic templates.
A voice SDR that never stops calling
Calls, qualifies and books on your calendar. You only get leads worth working.
A private tutor for your entire cohort
Answers questions by voice, adapts the explanation and reports progress to the teacher.
Support that resolves on first contact
Triage, execution and automatic follow-up. When needed, the human gets the full context.
Clinic reception that never rests
Manages appointments, answers common questions and escalates urgent cases to the human team.
After-sales that turns returns into repeat purchases
Checks orders, resolves issues and recommends alternatives in real time.
Workshop reception with no waiting
Books services, confirms appointments and prepares the work order before the customer arrives.
24/7 financial service, regulation-compliant
Account and position lookups, issue handling and secure handover to a human advisor.
Service coordination with no missed calls
Schedules visits, confirms availability and notifies the technician with all the details.
Wherever your customer is
Same memory, same integrations. Vidiv switches channels without losing the thread.
Phone
Native voice, no menus, no waiting
Inbound and outbound calls over SIP, Twilio, Genesys or Teams, with low latency.
Web
Your website, now conversational
A conversational widget on your site. Voice or text, with human handover when needed.
On the channel your customer already uses
Voice notes, messages and actions — with the same memory as every other channel.
Features
Features that scale
Everything your operation needs, in a closed, secure, scalable environment.
Conversations in your brand's voice
Personality, tone, language and boundaries defined with you, with safe conversation guardrails to prevent out-of-scope answers.
Hi, I’d like to move my Thursday appointment.
Sure. I have Friday at 10:00 AM or Monday at 5:30 PM.
Friday works better for me.
Done. I’ve just sent you the confirmation.
It doesn't just inform: it resolves and manages
Identifies intent, location, product and urgency. Schedules, logs, routes, qualifies and sells, leaving a record of every action.
Every channel, one conversation
Phone, web, app, eCommerce, WhatsApp, email, SMS, corporate messaging and kiosk. Voice and text, inbound and outbound, without losing the thread.
The best models, in your environment
Third-party AI models served from Amazon Bedrock in the EU, connected to your internal knowledge (RAG). Your data is never used to train models.
Testimonial
Vidiv became our first line of voice. We qualify 3× more leads and our team only talks to real opportunities.
Team
The best agent is built with you
A turnkey project that creates no lock-in. A dedicated team designs, launches and tunes the agent with you, backed by the power and support of Visual MS Group.
- Conversation design specific to your operation
- Continuous tuning from real conversations and feedback
- Support, maintenance and tailored SLAs
Vidiv is a professional solution backed by the Visual MS business group. Meet the group
Why Vidiv
Enterprise-ready
The compliance your security team demands, data in the EU with logical isolation per customer, and phased delivery: first working version in under a month.
ISO 27001
Information security management.
GDPR
Data processing agreement (Art. 28) with every customer, plus support for your DPIA.
EU AI Act
Limited-risk system: the agent always identifies itself as AI, with human oversight.
ENS High · ISO 42001
Final audit stage. Controls aligned with NIS2.
EU data residency
Data stored and processed within the European Union.
Configurable retention
Define how long you keep recordings and transcripts.
Encryption in transit and at rest
TLS in transit and AES-256 at rest.
Frequently asked questions
Frequently asked questions
Everything enterprise teams ask us before getting started. Missing something? Write to us.
How long does it take for a Vidiv agent to go live?
The first working version is ready in under a month from the moment we have the base information. After that we work in phases: pilot, scaling to new channels and consolidation.
How does it integrate with our systems?
With CRM, ERP, HRIS, LMS, scheduling systems, databases and files, via RESTful API, JSON/XML or MCP server. Integration is progressive: first guidance and logging, then writing to your systems.
What happens when a case needs a human?
The agent works with safe conversation guardrails and hands off when appropriate, with the full transcript, context and actions taken. Correct handover is one of the pilot’s KPIs.
Which channels and languages does it work in?
Phone, web, app, eCommerce, WhatsApp, email, SMS, corporate messaging and kiosk, in voice and text, inbound and outbound. Multilingual and aligned with the WCAG 2.1 accessibility standard.
How do you ensure privacy and compliance?
ISO 27001 certified, GDPR with a data processing agreement (Art. 28) and the EU AI Act as a limited-risk system. ENS High and ISO 42001 in the final audit stage, aligned with NIS2. Data in the EU with logical isolation per customer, anonymizable transcripts, and your data is never used to train models.
What does the pricing model look like?
Voice is priced per minute, with no lock-in, plans reviewed monthly and a unit price that decreases with volume. Text channels and professional services are sized after discovery.
Start today
Let's start with a conversation
No strings attached. We validate the approach, define the pilot and show you a real agent for your use case.
- Use case defined with you
- Live voice agent
- Metrics, integrations and pricing